Frequently Asked Questions

You can reset your password by clicking on "Forgot Password" on the login screen. A reset link will be sent to your registered mobile number or email.

Please ensure you have a stable internet connection and that your mobile number is active. If the problem persists, contact our support at support@msbcarrompool.com.

Yes, but we recommend logging in from one device at a time for the best gameplay experience and security.

MSB Carrom Pool is 100% skill-based. Your success depends on strategy, aim, and timing – not luck.

If your internet disconnects, the game will try to reconnect automatically. If not, it may be marked as a loss. Please ensure a stable connection before playing.

Absolutely. Our platform uses secure algorithms and monitoring tools to ensure all games are fair and free of manipulation.

We support UPI, Debit/Credit Cards, Net Banking, Paytm, and more.

Withdrawals usually take 1–3 business days after KYC verification. Weekends and bank holidays may delay processing.

Yes. For legal and security reasons, KYC (PAN & Aadhaar) is mandatory before processing any withdrawal.

You can invite your friends using your unique referral link. Once they sign up and play, you earn bonus cash.

No limit! The more you refer, the more you earn.

Your referral code is available on your dashboard under the "Refer & Earn" section.

Go to the "Profile" section in the app and click on "Edit." You can change your display name, photo, and other non-sensitive info.

For security reasons, mobile numbers can only be changed by contacting support with valid ID proof.

Yes. We use end-to-end encryption and follow strict privacy protocols to keep your data safe. Read our Privacy Policy for more details.