MSB Carrom Pool Pvt. Ltd. ("we", "our", "us") is committed to protecting the privacy of users ("you", "your") using our mobile app or website. This policy outlines how we collect, use, share, and protect your personal information.
1. Information We Collect
We collect the following types of data:
- Personal Information: Name, mobile number, email, Aadhaar, PAN (for KYC)
- Financial Info: UPI ID, bank account details (only for withdrawal purposes)
- Device Info: IP address, location, device type, OS version
- Gameplay Info: Scores, match history, winnings
2. How We Use Your Data
We use your data to:
- Create and manage your account
- Verify identity and comply with KYC/AML laws
- Process deposits and withdrawals
- Improve app features and gameplay
- Detect and prevent fraud or cheating
- Send important updates or offers (you can opt out anytime)
3. Data Sharing
We do not sell your data.
We may share data with:
- Payment partners (like Razorpay, Cashfree)
- Government agencies (only if legally required)
- Third-party services for analytics or customer support (under strict privacy terms)
4. Data Protection
- All data is encrypted using industry-standard security protocols.
- We use SSL, firewalls, and secure servers to prevent unauthorized access.
5. Your Rights
You can:
- Request access to your data
- Ask to correct inaccurate data
- Request account or data deletion (subject to legal obligations)
To request, email: privacy@msbcarrompool.com
6. Data Retention
- We retain user data as long as your account is active and for up to 3 years after account closure for legal compliance.
7. Children's Privacy
Our platform is only for users aged 18 or older. We do not knowingly collect data from minors.
8. Policy Updates
We may update this policy. We'll notify users through the app or email when important changes are made.