Responsible Gaming Policy

MSB Carrom Pool Pvt. Ltd.

Effective Date: 26/01/2025

At MSB Carrom Pool, we are committed to promoting responsible gaming and protecting our players from the risks of addiction or financial loss.

1. Age Restriction

  • Only individuals 18 years and older are permitted to register and play real-money games on our platform.
  • We strictly monitor and enforce age verification measures during registration and KYC.

2. Play Within Limits

We encourage all players to:

  • Set daily time limits
  • Avoid chasing losses
  • Deposit only what they can afford to lose
  • Take regular breaks during gameplay

3. Self-Exclusion

If you feel you are playing excessively or losing control, you can:

  • Request temporary or permanent account suspension
  • Limit your daily/monthly deposit amounts
  • Block withdrawals for a fixed period

To request self-exclusion, contact: support@msbcarrompool.com

4. Warning Signs of Problem Gaming

Please consult a professional if you:

  • Play continuously for hours without breaks
  • Hide your playing activity from family/friends
  • Use borrowed money to deposit funds
  • Feel anxious or irritable when not playing

5. Support for Addictive Behavior

We recommend consulting with mental health professionals if you or someone you know is experiencing signs of gaming addiction.

You may also seek help from:

  • NIMHANS – www.nimhans.ac.in
  • Fortis Mental Health Helpline – +91-8376804102

6. Platform Support

Our team is trained to identify and take action if any user is found playing excessively or irresponsibly.

Contact Us

For any responsible gaming inquiries:

Email: support@msbcarrompool.com